The problem: everything looks urgent

Many SMEs share a single inbox for web enquiries, support, sales and general questions. Because everything arrives in one place, it's easy to miss important messages or respond too slowly.

Staff end up scanning the same inbox over and over, trying to decide what to tackle next.

How AI triage works

AI can read the subject and body of each email, then:

• Assign a category (sales, support, billing, general, spam)
• Estimate urgency (for example: "reply within 2 hours" vs "reply within 1 day")
• Highlight key details like product name, company, deadline or budget

This information can be written back into your email system as labels, tags or custom fields.

Benefits for your team

• Faster response times: urgent messages rise to the top automatically.
• Less mental load: staff don't have to re-read the same emails to decide what to do next.
• Better hand‑offs: enquiries can be routed to the right person (sales vs support) with context attached.

Where to start

A typical pilot project focuses on one inbox and a small number of categories. For example:

• Incoming web form enquiries
• Support@ or info@ mailboxes

After a few weeks, you can measure how many messages were tagged correctly and whether response times improved.

How 2See can help

We help SMEs design and implement AI triage that fits their existing tools – whether that's Outlook, Google Workspace, or a helpdesk platform.

If you'd like to explore this, contact us and mention that you're interested in "AI email triage".