1. Use AI to draft email replies
Most SMEs spend a lot of time replying to similar emails: enquiries, basic support questions, requests for information. Instead of writing every reply from scratch, you can use AI to draft a first version.
The workflow is simple: paste the client's email into an AI assistant, give a short instruction (for example: "Write a polite reply confirming availability and asking two follow‑up questions"), and let it propose a draft. You still review and send, but you start much closer to done.
2. Let AI help with website and social content
Keeping your website and social channels updated is hard when you're busy. AI can help you turn a few bullet points into usable drafts for:
- Short blog posts like this one
- Service descriptions and FAQs
- Social media updates or LinkedIn posts
The key is to stay specific: tell the AI who your audience is (for example: "small business owners in South Africa"), what tone you want, and what the main message should be.
3. Use AI to summarise long documents
Long reports, proposals or contracts can be exhausting to read. Many AI tools can summarise a document and highlight key risks, obligations or next steps.
This doesn't replace professional advice, but it does give you a quick overview so you know where to focus your attention or what to ask your advisors.
Start small, but start
You don't have to transform your whole business at once. Pick one area – email replies, content, or document summaries – and run a small experiment. Measure how much time you save or how much easier the work feels.
From there, you can decide whether it's worth building a more formal AI strategy.
Need help choosing your first AI use case?
2See can help you identify low‑risk, high‑value starting points for AI in your business. We focus on practical experiments you can run in weeks, not months.
If you'd like support, get in touch and mention that you're interested in "AI quick wins for SMEs".